Responding to Crisis: When the telephone fails

Ciara Hackett


The world is shrinking.  Advances in telecommunications have ensured the almost ubiquitous mobile telephone and the corresponding decline in the provision of public telephone boxes.  The increase in accessibility of mobile telephones has not been the only change.  Analogue telephone provision is for the most part being phased out, being replaced with Voice over Internet Protocol (VoIP).  With this area in transition, a number of questions can be asked round the obligations and requirements of organisations, for emergency telephone provision and issues surrounding liability if the telephone fails.


Tort; Duty of Care; Telephone provision; liability

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